Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.


As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please email us at info@crownbedrooms.co.uk, as soon as you can in order that we can rectify any problems as soon as possible.


We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.


Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted Traders in the first instance on 0117 456 6031, or via their website which you can access from clicking here

Which Trusted Trader

Which Trusted Trader

To view our Which Trusted Trader page please click here

Crown Bedrooms Ltd

Registered Address: Unit 1, Windmill Trading estate, Windmill Lane, Denton, Manchester M34 3JN

Company Registration Number: 06336516

VAT Registration Number: 388 1209 35